Agencies around the country initiate technology projects in different ways and for different reasons. For some, technology is a way of keeping current and of ensuring that stakeholders have access to the latest and greatest in services. For others, a governing body may mandate a greater focus on technology, in the broad, undefined way governing bodies sometimes have. Still others are won over by a compelling case for return on investment or quality improvement. Or a technology salesperson may have let you know that the current technology has reached the end of its useful life and needs to be replaced.